You will oversee the operational lifecycle of applications running on Peano, bridging engineering teams, deployment units, and end users to ensure reliable, usable, and integrated services.
This is a highly execution-focused senior role combining technical expertise, service delivery, and operational coordination across multiple layers of the AI/HPC stack.
Location: AI4I, OGR – Turin, Italy
Hybrid work: Flexible arrangements may be negotiated
Position status: Open until filled; multiple candidates may be hired
You will work closely with:
- Engineering and platform teams maintaining the infrastructure
- Deployment teams delivering AI solutions to internal and external stakeholders
- Data scientists and developers running workloads on Peano
- External partners using AI4I services
Key Responsibilities
- Act as technical owner of the Peano platform, covering HPC/AI, cloud, storage, and basic networking
- Oversee the operational lifecycle of AI and HPC applications, ensuring high service reliability
- Coordinate onboarding of new services and applications for internal and external users
- Monitor platform health and coordinate incident detection, resolution, and escalation
- Manage service documentation, operational procedures, and user guidance
- Support users in running workloads efficiently, addressing technical issues proactively
- Define service levels, operational best practices, and continuous improvement initiatives
- Facilitate communication between engineering teams, deployment units, and users
- Contribute to platform architectural decisions, roadmap planning, and strategic infrastructure evolution
Key Responsibilities
- Oversee the operational lifecycle of AI and HPC applications on the Peano
- Coordinate onboarding of new services and applications
- Monitor service health and coordinate incident resolution
- Manage service documentation, operational procedures, and user guidance
- Support users in running and operating workloads efficiently
- Define service levels and best operational practices
- Facilitate communication between engineering teams and service users
- Contribute to improving usability, reliability, and adoption of the platform
Required Qualifications
- Extensive experience operating or supporting complex technical platforms or services
- Strong Linux and command line proficiency
- Ability to troubleshoot distributed applications and workflows
- Experience interacting with technical users (developers, engineers, data scientists)
- Excellent organizational and communication skills
Additional Strengths
- Familiarity with HPC, cloud, and containerized environments
- Experience with storage systems (VAST) and networking fundamentals
- Exposure to service management, ticketing, or incident resolution processes
- Experience preparing operational documentation and training materials
Key Performance Metrics
- Platform and service availability and reliability
- Incident detection and resolution efficiency
- User onboarding and adoption speed
- Quality and completeness of operational documentation
- Overall operational impact on internal and partner workflows
What We Offer
- Leadership over the full Peano platform and critical AI/HPC services
- Direct operational impact on production AI/HPC workloads
- Access to advanced AI computing infrastructure
- Competitive compensation and flexible work arrangements
How to Apply
Submit your application through the online form:
- Short motivation statement describing relevant experience
- CV and optional supporting material (technical or operational experience)
